How to Order Custom Carbon Graphite Parts from ROC Carbon

At ROC Carbon, our success has been built on fast delivery of custom carbon graphite parts. Whether you need to order a new part or replace an existing one, see how easy it is to order your critical parts from us.

Two Ways to Order Custom Carbon Graphite Parts

Based on your needs, ROC Carbon can manufacture parts quickly and ship them to you as soon as possible. We offer a 24-hour turnaround time for many of our custom parts. For more complicated parts, we typically deliver them within a few days to a week. All of our parts are made to the highest level of quality without sacrificing competitive pricing.

Here’s how to order your custom parts from our team:

How to Order New Custom Carbon Graphite Parts

Since 1956, ROC Carbon has been dedicated to providing our clients with the replacement parts they need when they need them. Ordering new custom graphite parts is simple. After you provide our technical sales staff with a drawing of the part, we can help you select a material and review tolerancing. In the case of design elements that don’t work well with carbon materials, our team can help provide recommendations.

If you need a custom part but don’t have a drawing or sample to provide, there’s no need to worry. Our team at ROC Carbon is equipped to assist you in designing the part to your exact specifications and requirements.

By sharing the necessary information about your needs and application, our experienced team can collaborate with you to design the part from scratch. This may involve discussing factors such as dimensions, materials, functionality, and any specific performance requirements you have in mind.

Once all reviews are completed, our team manufactures the part at our facility.

How to Order Replacement Parts for Rotating Equipment

If you need to replace an existing part, there are a few ways that you can help our team identify the right specifications to build your replacement part exactly as needed.

Provide OEM part numbers or equipment model number and several operating conditions. Searching our extensive database, our technical staff will cross-reference the exact part and recalculate the precise fits and clearances to ensure a custom fit for your equipment and operating conditions.
Send in a sample to be reverse engineered. Whether it’s a new sample part or a worn/damaged one, our staff can help determine the original fits and clearances. We can also help you select the appropriate material grade.
Fax or email a sketch of your part. After reviewing the design, we can produce a production drawing for you to approve for your exact needs and equipment.

Once we identify the right part, we can quickly manufacture it and get it shipped to you.

What Do I Do If I Keep Having Problems With the Same Part?

If you are experiencing recurring issues with a specific part, you can reach out to our team for assistance. Our technical experts have the knowledge and experience to analyze the problematic part and understand your performance requirements. By collaborating with our team, we can recommend and implement upgrades or modifications to the part to better align with your needs. This proactive approach helps prevent the recurrence of the same problems, ultimately improving the reliability and efficiency of your equipment or systems. Don’t hesitate to let us know about persistent issues so we can work together to find a lasting solution.